Sure enough, my cable modem died late Thursday. It was giving flakey connections to instant messaging services and then failed altogether. The lone blinking Internet light being the only indication that it it was getting power. After a phone call last night, Insight sent a tech out to check my setup. He gave me a free brand new cable modem and we were back in business. They even called me to let me know he’d be by in 20 minutes so I could head home instead of just giving me a 5 hour window like other services do.
Good job Insight. Too bad you’re selling out to Comcast, you will be missed.