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April 29, 2005 / TildeWill

Balls! Email from this morning…

Insight Broadband - AUP Violation!

Please Do Not Respond to This Email — If You Have Any Questions,
Please Contact Your Local Insight Office.

Dear Insight Broadband Customer,

We are contacting you in regards to your Insight Broadband service. Our
Network Operations Center (NOC) runs a test over our entire network on a regular
basis to find computers setup to run as servers. Your computer has come back
with ports open, indicating that it is running as a dedicated Internet server.
Your computer must have these ports closed. Running a server is against the Insight
Broadband Service Agreement (section 9)

Running a dedicated Internet server puts an unnecessary load on our network.
Even if you think you are not using the server, you put yourself at risk to
hackers and/or viruses, which could use the open ports to expose and control
your computer. Once a server is circumvented, it can be used to hack into other
servers in or outside our network.

If you are running a server-based OS, such as Windows XP Server or Linux,
please keep in mind that these operating systems are designed for running
dedicated Internet servers. As such, most of these OSs will open server ports
on default, when the system is loaded.

The following is information about your account, and a list of open ports
found on your machine:

Account #: XXX
IP Address:
Open Ports:

Port 80 - Server: Apache/2.0.43 (Win32)

For more information on how to disable these open ports on your machine, you
will need to contact your tech support for your computer. If you have installed
the operating system on your own, you should contact the support line for your

This is an important issue and needs immediate action in order to ensure
no interruption to your Insight Broadband service.

If you are part of a business and need to run a dedicated server on our
network, you may contact our business sales department to inquire about our
Business Choice accounts.

As always, if you have any questions about this or any other aspect of you
service, please call your local Insight office. Thank you very much for your

Thank You,

Insight Broadband Technical Services


Please Do Not Respond to This Email — If You Have Any Questions,
Please Contact Your Local Insight Office.

Click here to go to InsightBB.comClick here to go to

This announcement was sent to you by Insight Communications. If
you have any questions, you may contact us at: 4701 Commerce Crossings Drive,
Louisville, KY 40229, Attn:Technical Support Group.



Leave a Comment
  1. Will / Apr 29 2005 2:42 pm

    So despite my best efforts, my web site will go down, again. I need to find a web host that’ll also register my .name doamin for me in the future. *sigh*

  2. Brian / Apr 29 2005 2:56 pm

    I got the same email this morning (I have Insight in Evansville). I’m considering contesting it since simply having port 80 open does not mean that you are running a dedicated server. I simply have 21 and 80 open so that I can transfer files between home and school. That does not put any type of undue burden on their network.

  3. Clint Ecker / Apr 29 2005 5:40 pm

    Your host doesn’t have anything to do with who is your domain name registrar. All you have to do is set up hosting somewhere and then point your registrar to your hosting company’s name servers. Dead simple.

    I have almost 10 domains registered with GoDaddy (anywhere from $7 to $9 a year each) and I host all of those on my Dreamhost plan which can do up to 15 domains.

    Not running web servers on ISP’s dime is pretty much standard practice. I spent the summer in Wichita, KS back in 2000 and I ran on my family’s Cable connection.

    They didn’t even send us an email, they noticed port 80 open and immediately shut off the connection 🙂 I had to call later that day to find out that they didn’t tolerate people running webservers on their network! They’re pretty strict on Cox back home 😉

  4. Clint Ecker / Apr 29 2005 5:41 pm

    Brain, by the strictest definition of “dedicated server”, you are running one, unless you turn it off from time to time 😀

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